Executive Performance Report (Appendix B) Quarter 2 2025-26 TEEE O&S EDITION Report produced by Strategy and Performance
 

 

 

 

 


Introduction

For the purposes of this report, the Whole Council strategic level performance data for Q2 2025/26  is included, followed by the data for the relevant Council Plan themes: Thriving Places and Empowered Communities and Sustainable and Connected Places.

Contents                                                             Page

Performance Indicators- all Council                                     Page 3

Thriving Places and Empowered Communities              Page 5

Sustainable and Connected Places                                  Page 8

 

 

RAG – An indication of the level of performance an indicator is currently achieving in relation to a set target or national benchmarking level for that indicator. While the RAG rating is linked to the two “Improvement since last” markers, it is a standalone measure, measured by performance to either the target or benchmarking.

Green

Green - Current performance is on or exceeding target, whether in relation to target or national benchmarking

Red

Red - Current performance is significantly below expected standards, whether in relation to target or national benchmarking.  

Baseline

Baseline - Indicates performance is currently being tracked to inform the benchmarking / target setting process.

Amber

Amber - Current performance is below expected standards, whether in relation to target or national benchmarking

Contextual

Contextual - These measures present a rounded view of information relevant to the service area although performance may not be within the control of the Council.

In Development

In Development - The KPI has been agreed, but data collection is needed to inform performance levels.

 

“DoT” – Current Direction of Travel when compared to the last annual or quarterly figures.  This is a measure of how the indicator is moving over two periods – Annual and Quarterly. Key:

green tick denoting improvement

Direction of travel is positive compared to the year-end or last quarter figures

Red cross denoting negative direction of travel

Direction of Travel is negative compared to the year-end or last quarter figures

Equals symbol denoting static performance

Performance is static to last year’s outturn or last quarter’s figures

N/A

Data either at a yearly or quarterly level not available

 

42/107 37/107 Same – 8/107 N/A 20/107 41/107 41/107 Same – 9/107 N/A 16/107 Total KPI 107Contextual These measures present a rounded view of information relevant to the service area although performance may not be within the control of the Council. Baseline Indicates performance is currently being tracked to inform the benchmarking / target setting process. In Development The KPI has been agreed, but data collection is needed to inform performance levels. Quarterly Performance Indicators – All Council: Direction of Travel – Quarterly KPI’s: Quarterly Annual Static = ?/Static = 9/107 N/A = ?/N/A = 16/107 Quarter 2 – 2025/26:

Strategic Level Performance: Code KPI: Quarterly Indicators Ambition Q2 24/25 Q3 24/25 Q4 24/25 Q1 25/26 Q2 25/26 CYPS36 Number of children in care Safe, Healthy and Living Well 473 511 526 527 547 CYPS34 The total number of children subject to a child protection plan (rate per 10,000) Safe, Healthy and Living Well 46.0 (523) 51.4 (586) 55.6 (633) 58.0 (666) 62.1 (707) CYPS13 The % of Education Health and Care Plans (EHCP) issued within 20 weeks Maximise the Potential 11.6% 7.7% 20.4% 58.7% 78.2% ASC2 Admissions to residential and nursing care homes, per 100,000 population for people aged 65+ Safe, Healthy and Living Well 720 710 682 680 649 ASC5 % of reablement clients not receiving a subsequent package of social care support within 91 days (*reported a quarter in arrears) Safe, Healthy and Living Well 88.5% 88.9% 88.1% 88.0% N/A ASC3 % of hospital discharges to adult social care managed on pathways 0 or 1, i.e. home first Safe, Healthy and Living Well 68.7% 69.4% 68.3% 67.8% 70.3% CD1 % Major planning applications within statutory or extension of time Thriving and Empowered 75.0% 83.72% 86.11% 77.02% 80.77% CD2 % Minor planning applications within statutory or extension of time Thriving and Empowered 78.63% 83.02% 81.35% 78.28% 82.35% EN2 % of Household waste recycled/ sent for reuse, recycling or composting (*reported a quarter in arrears) Sustainable and Connected 43.9% 42.8% 35.5% 43.2% N/A EN11 Highways inspections carried out within timescale including footways Sustainable and connected 89.5% 94.4% 95.6% 98% 95.7% RE10 % of telephone calls answered in 4 minutes One Council 90.96% 89.90% 81.87% 88.15% 91.03% RE12 Staff turnover rate  One Council 3.80% 2.93% 2.74% 3.05% 3.66% KPI: Monthly Indicators May 25 June 25 July 25 Aug 25 Sept 25 CD12 Percentage of homes with a valid gas safety certificate (currently reported monthly) Housing 98.71%* 98.11%* 97.92% 98.84% 99.45% CD14 % of responsive repairs to council houses completed within their target timescale (monthly) Housing 81.32% 79.65% 80.25% 82.67% *Awaiting figure *RAG rated against previous target. Target setting It is advised, to aid in formulating RAG ratings that the majority of KPI other than those badged as Contextual, Baseline or In Development should have a set target, or one linked to the anticipated direction of travel (DoT) of the KPI. Type of target could include:

• Statutory – As defined by government. • Quartile / Benchmarking - More suited for annual KPI. Performance to be in upper quartile, mid quartile or above average. This is when compared to a standardised group of like authorities or functions. • Directorate - As defined by the directorate, with regards to; the DoT of the KPI, current performance levels, benchmarking and future aspirations.
• Improving - The aim is to improve performance of the KPI in relationship to current position This is solely based on the KPIs DoT. • Declining - In certain circumstances the directorate may wish to see performance drop to lower levels than current – i.e. negative movement.

 

 


Thriving Places and Empowered Communities

·         Key Performance Indicators – Quarterly Support thriving places and empowered communities that live, work, visit and do business in North Yorkshire.

 

 

 

 

 

 

 

 

 


THRIVING AND EMPOWERED COMMUNITIES – CORPORATE LEVEL KPI

KPI Code

Primary Indicator

Latest Data

Previous Data

Benchmarking / Target

RAG

DoT

Notes

Quarter

Year

Quarterly

CD31

Museum, Gallery and Cultural Venue visitor numbers

Q2:83,746

2025/26

Q1: 78,549

 

24/25

Q4 52,075

Q3 62,687

Q2 87,634

Q1 85,828

 

Green

 

green tick denoting improvement

 

Red cross denoting negative direction of travel

Despite quarterly figures being up (as expected) there is a slight reduction of 3,888 compared to Q2 last year. The Culture service is working alongside the Tourism Service to understand possible reasons why.

CD31A

Outreach, livestream and community project engagement numbers

Q2: 8,640

2025/26

Q1: 9,035

 

24/25

Q4:7,437

Q3: 2,620

Q2: 1,974

Q1: 1,623

 

Green

 

Red cross denoting negative direction of travel

 

green tick denoting improvement

Outreach numbers are slightly down across the quarter however they remain consistently high in comparison to the early quarters of the 2024/25 year and there are no concerns attached to this result as it is anticipated that summer holiday and seasonality may have some impact especially given the pleasant summer experienced across the County.

CD33

Cultural experiences rated as 'Very Good' or 'Excellent'.

Q2: 94.73%

2025/26

Q1: 89.49%

 

24/25

Q4 92.00%

Q3 93.38%

Q2 97.5%

Q1 98.10%

Internal target 80%

Green

 

green tick denoting improvement

 

Red cross denoting negative direction of travel

Performance remains ahead of target and has shown improvement across the quarter. Work to understand the variance in performance is underway.

CD34

Cultural experiences' value for money rated as 'Very Good' or 'Excellent'

Q2: 90.10%

2025/26

Q1: 90.48%

 

24/25

Q4 91.00%

Q3 98.94%

Q2 99.00%

Q1 93.39%

Internal target 80%

Green

 

Equals symbol denoting static performance

 

Red cross denoting negative direction of travel

There is minimal change in the rating of the experiences as ‘value for money’ and whilst lower than Q2 in 2024/25 performance is still ahead of target. Again work to understand the nuance of the satisfaction returns is underway.

CD35

Cultural experiences' accessibility rated as 'Very Good' or 'Excellent')

Q2: 96.38%

2025/26

Q1: 97.85%

 

24/25

Q4 96.00%

Q3 96.55%

Q2 99.00%

Q1 98.13%

Internal target 80%

Green

 

Equals symbol denoting static performance

 

Equals symbol denoting static performance

Whilst performabce is down against Q1 and the same period last year it continues to show veery little variance overall and therefore there are no concerns attached to this item.

CD44

Footfall and dwell time in towns

Awaiting data

 

 

Green

 

green tick denoting improvement

 

Equals symbol denoting static performance

Performance in some areas is improved and others have seen decreases. Full details of principle towns is within the narrative report.

CD45

Hotel occupancy and Average Revenue per Room

Q1: 81.7% (£74.92)

24/25

Q1: 80% (£70.23)

 

Green

 

green tick denoting improvement

 

green tick denoting improvement

 

CD46

Short-term letting occupancy and average daily rate

Data unavailable

 

 

In Development

N/A

N/A

 

EN16

Trading standards: % of high-risk inspections undertaken  

Q2 36%

25/26

Q1 15%

 

24/25

Q4 98%

Q3 66%

Q2 40%

Q1 30%

The high-risk inspection profile (target) is as follows:  

Q1 - 15%  

Q2 - 40%  

Q3 - 75%  

Q4 - 100%

Green

N/A

 

 

Red cross denoting negative direction of travel

Slightly below Q2 target of 40%.

Annual

CD30

Scarborough Open Air Theatre No. of shows

2024/25

18 shows

2023/24: 18 shows

2022/ 23: 18 shows

 

Green

N/A

 

green tick denoting improvement

The 2024/25 seasons closed in late summer and was clearly a success. Average numbers per show had increased to 6,478 (the highest since the venue reopened in 2010).

CD30a

Scarborough Open Air Theatre Number of attendances (based on ticket sales numbers)

24/25

116,606

2023/24: Tickets sold– 104,381 2022/23: Tickets sold - 90,196

 

Green

N/A

 

green tick denoting improvement

 

 

 

 

 

 

 

 

 

Sustainable and Connected Places

·         Develop more sustainable and connected places across North Yorkshire.

Key Performance Indicators – Quarterly

 

 

 

 

 

 

 


SUSTAINABLE AND CONNECTED – CORPORATE LEVEL KPI

KPI Code

Primary Indicator

Latest Data

Previous Data

Benchmarking /

Target

RAG

DoT

Notes

Quarter

Year

Quarterly

EN1

Residual household waste per household (Kg/ household) 

Q1 138.24

24/25

Q4 135.25kg

Q3 126.18kg

Q2 142.38kg

Q1 136.22kg

 

National Benchmarking

 

Average:128.96kg
Minimum: 79.87kg
Maximum: 171.29kg


Green


Red cross denoting negative direction of travel


Red cross denoting negative direction of travel

Reported a quarter in arrears due to national reporting arrangements- reported to Waste Data Flow (Defra).

EN2

% of Household waste recycled/ sent for reuse, recycling or composting

Q1 43.2%

24/25

Q4 35.5%

Q3 42.8%

Q2 43.9%

Q1 47.6%

 

National Benchmarking

 

Average:36.4%
Minimum: 17.5%
Maximum: 56.2%


Green


green tick denoting improvement


Red cross denoting negative direction of travel

Reported a quarter in arrears due to national reporting arrangements- reported to Waste Data Flow (Defra).

EN3

% of waste arising to landfill 

Q1 21.1%

24/25

Q4 6.5%

Q3 7.3%

Q2 3.6%

Q1 7.9%

 

National Benchmarking

 

Average: 5%
Minimum: 0%
Maximum: 57.1%


Amber


Red cross denoting negative direction of travel


Red cross denoting negative direction of travel

Reported a quarter in arrears due to national reporting arrangements- reported to Waste Data Flow (Defra).

 

See narrative in sustainable and connected section of main report.

 

EN4

Number of missed bins

Q2 6,706
(0.30%)

25/26
 Q1 6,863 (0.32%)

24/25
Q4: 3,665 (0.19%)
Q3: 1,060 (0.06%) *not including Scarborough locality.
Q2: 2,799 (0.08%)

 


Amber


green tick denoting improvement


Red cross denoting negative direction of travel

See narrative in sustainable and connected section of main report.

 

Rag rated as amber as the service is still subject to reorganisation and convergence.

EN5

Number of fly tipping incidents reported per quarter

Q2 – will now be reported in Q3 (one quarter in arrears)

 

25/26

Q1:1,019

24/25

Q4:819

Q3:756

Q2:785

 

Target to Improve (i.e. to record fewer fly tipping incidents).   

Amber

 

Red cross denoting negative direction of travel

 

 

 

Red cross denoting negative direction of travel

 

 

Reported one quarter in arrears.

 

Rag rated Amber as little control over the initial event.

 

 

EN10

Highways Customer Service requests responded to within timescale (10 days or less)

Q2 – 95.1%

 

Q1 93.5%

24/25

Q4 84.1%

Q3 90%

Q2 78.8%

Target 90%

Green

 

green tick denoting improvement

 

green tick denoting improvement

 

EN11

Highways inspections carried out within timescale including footways

Q2 95.7%

Q1 97.8%

24/25

Q4 95.6%

Q3 94.4%

Q2 89.5%

 

Target 98%

Amber

 

Red cross denoting negative direction of travel

 

green tick denoting improvement

Slight decrease from Q1, however second-best performance in 6 quarters.

EN12

Highways dangerous defects made safe within 2 hours

Q2 90.4%

 

Q1 – 94.2%

24/25 Data unavailable

 

Target 99%

Amber

Red cross denoting negative direction of travel

N/A

Main reason for decrease in performance due to sub-contractor suspension and reinstatement. Monthly monitoring is ongoing.  

EN13

Average length of road works on-site occupancy

Q2 3.65

 

Q1 3.49

24/25

Q4 3.1

Q3 3.7

Q2 3.3

 

 

Baseline

N/A

N/A

 

EN14

Streetlight defects repaired within 7 days

Q2 94.6%

 

Q1 84.8%

 

24/25 Data unavailable

 

Target 92%

Green

green tick denoting improvement

N/A

 

EN15

Highways successful insurance repudiation rate on closed cases

Q2 86.8%

 

Q1 69.2%

24/25

Q4 72.5%

Q3 66%
Q2 70.4%

Target 80%

Green

 

green tick denoting improvement

 

green tick denoting improvement

 

EN17

Public Rights of Way Network condition (PRoW): % of network passable

Q2 89.97%

 

25/26

Q1 90.33%

24/25

Q4 90.5%

Q3 90.7%

Q2 90.84%

 

Green

 

Equals symbol denoting static performance

 

Equals symbol denoting static performance

 

RE14

Broadband Coverage across North Yorkshire (including full-fibre, superfast and gigabit)

Superfast (>=30 Mbps) 95.89%

Full Fibre 82.38%

Gigabit 82.76%

(October 18th 2025)

Superfast (>=30 Mbps) 95.75%

Full Fibre 79.43%

Gigabit 79.87%

(June14th 2025)

England

Superfast 30 Mbps and faster 98.5%.

Full Fibre- Fibre to the premises 78%

(June14th 2025)

Contextual

N/A

N/A

 

Annual

EN6

National Highways Transportation Survey: satisfaction with the condition of highways

2024

21 (2nd quartile/28)

29 (2023 – 1st quartile/40)

 

34 (2022 – 2nd quartile/40 

The score of 21 places us in quartile 2 of 28 *similar authorities.

 

 

Amber

N/A

 

Red cross denoting negative direction of travel

 

EN7

% of principal A roads where maintenance should be considered 

2.8% (2023/24 survey)

 

2.8% (2021/22 survey) 

2.6% (2022/23 survey)

 

 

 

Green

N/A

 

Equals symbol denoting static performance

 

EN8

% of Non- principal B and C roads where maintenance should be considered (NI 130-2)

4% 2023/24 survey)

 

3% 2021/22 survey)

3%
(2022/ 23 survey)

 

 

 

Green

N/A

 

Red cross denoting negative direction of travel

 

EN9

% of lesser used roads where maintenance should be considered 

14%
(2023/24 survey)

24/25

12% (2022/23 survey)

14% (2021/22 survey) 

Local indicator and not directly comparable.

Green

N/A

 

Red cross denoting negative direction of travel

 

EN18

Scope 1, 2, 3 emissions

24/25

Scope 1: 14,820.23 (tCO2e)

Scope 2: 7,611.08 (tCO2e)

Scope 3: 8,319.69 (tCO2e)

23/24

Scope 1: 14,676.47 (tCO2e)

Scope 2: 6,571.64 (tCO2e)

Scope 3:

7,758.15

 (tCO2e)

 

Amber

N/A

Red cross denoting negative direction of travel

Across all scopes, NYC’s emissions for FY24/25 were 30,751 tCO2e, an increase of 6% from FY23/24.

 

Comparisons of emissions between years should be made cautiously and reported increases should be caveated with the fact that ongoing service convergence following local government reorganisation resulted in data gaps and challenges for FY23/24 emission calculations.

 

Improvements in the quality and availability of electricity usage data across the Council’s estate is contributing to the increase in scope 2 emissions, as more NYC properties and assets are now being included in the emissions data for FY24/25 than was possible in FY23/24.